Returns & Refunds Policy

Last updated: 25/03/2026

This Returns & Refunds Policy explains how Beaches Outdoors Skincare handles returns, refunds and exchanges. Please read this policy carefully before making a purchase.

Your Right to Cancel

Under the Consumer Contracts Regulations 2013, customers have the right to cancel an order within 14 days of receiving their goods.

To exercise this right, you must notify us within 14 days of receiving your order.

You then have a further 14 days to return the item to us.

Return Eligibility

To be eligible for a return, products must:

  • Be unused and unopened
  • Be in their original packaging
  • Be returned within the allowed return period
  • Include proof of purchase

For hygiene and safety reasons, we cannot accept returns of skincare products that have been opened, used or tampered with unless the item is faulty.

How to Request a Return

If you wish to return an item, please contact us first so we can provide return instructions.

Please include:

  • Your order number
  • Your name and contact details
  • The reason for the return

Contact us at:

Email: hello@beaches309.co.uk

Return Shipping

Customers are responsible for the cost of returning items unless the product is faulty, damaged or incorrect.

We recommend using a tracked shipping service as we cannot guarantee that we will receive your returned item.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to the original payment method.

Refunds are typically issued within 5–10 working days depending on your payment provider.

Original delivery charges may not be refundable unless the item is faulty or incorrect.

Faulty, Damaged or Incorrect Items

If you receive a product that is damaged, faulty or incorrect, please contact us as soon as possible.

We may ask for photographs of the product and packaging to help us investigate the issue.

Where a fault is confirmed, customers may be entitled to a replacement, repair or refund in accordance with the Consumer Rights Act 2015.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of:

  • Opened skincare or cosmetic products
  • Products that have been used
  • Products returned outside the permitted return window

This does not affect your statutory rights if a product is faulty.

Exchanges

We currently do not offer direct exchanges. If you would like a different product, please place a new order and return the original item in accordance with this policy.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Beaches Outdoors Skincare
Email: hello@beaches309.co.uk
Address: 309 Holland Rd, Holland-on-Sea, CO15 6PD